Reference

How We Handle Your Privacy

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep your sessions secure. This policy explains what data we gather, how we use it, and the rights you hold over your information.

Account dataPayment recordsDevice infoContact channelsSession security
b44 sbs How We Handle Your Privacy
DATA PRACTICES

How We Protect Your Information

We encrypt wallet identifiers, hash passwords before storage, limit staff access to personal records and log every action taken on your account data. Cookies track only session state and device recognition; we don't build advertising profiles or share browsing patterns with ad networks.

Wallet data encryption Your bKash, Nagad and Rocket identifiers are encrypted at rest and in transit. Payment confirmations pass through secure API channels and we store only the transaction reference codes, not your wallet PIN or OTP.
Cookie use and control Session cookies keep you logged in and remember your preferred language and currency. Analytics cookies count visits and track which game categories you open. You can disable non-essential cookies from the banner that appears on first visit.
Data retention periods Active account records stay as long as you use the platform. After closure we retain transaction logs for five years to meet payment processor audit requirements, then archive or delete them depending on jurisdiction rules.
Your access rights Request a copy of your data, ask us to correct outdated contact details, withdraw marketing consent or delete your account entirely once your balance is clear. Email the privacy team or use the account settings panel to exercise these rights.
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what data we hold, request deletion after account closure, update your contact details or ask how we use your information, our support channels are open. Email requests get answered within two business days; live chat during peak hours connects you to an agent who can pull your record.

Email privacy team Send data requests to our privacy inbox and we'll confirm what records we hold for your account, explain retention periods and process deletion requests once your balance is withdrawn and no disputes are pending.
Live chat for quick questions Ask about cookie settings, marketing opt-outs or how device data is stored through the chat widget in your account lobby. Agents can update preferences immediately and explain what each data type is used for.
Account settings panel Toggle marketing consent, review linked devices, see recent login locations and download a copy of your transaction history directly from the privacy section under account settings without needing to contact support.

Common Privacy Questions

We collect your mobile number, email address, preferred currency, device type, IP address and the wallet identifier you provide for bKash, Nagad or Rocket deposits. This data verifies your identity and processes payments.

Payment processors handle wallet transactions under their own privacy terms. We receive only confirmation codes and timestamps, never your wallet PIN or OTP. We do not sell wallet identifiers to third parties or ad networks.

Transaction records stay for five years to meet financial audit standards in jurisdictions where we process payments. Profile details like email and device logs are archived within ninety days of closure, then deleted after the retention period expires.

Yes. Email the privacy team or visit the privacy section in account settings to download a report of your personal data, transaction history, login records and device fingerprints. Reports are delivered within two business days.

Open account settings, go to the notifications tab and toggle off marketing consent. Changes take effect immediately and you'll only receive essential account messages like withdrawal confirmations or security alerts after that.

Session cookies keep you logged in. Analytics cookies track which games you open so we can improve the lobby layout. You can disable analytics cookies from the banner on first visit or through browser settings without affecting core account functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.